Knowledge Base

Categories (37)

Blackboard

This is for all Knowledge base articles for Blackboard
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CWI - WIFI

Public WiFi knowledge base articles
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Microsoft Windows

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Microsoft Office 365 for Enterprise

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Web Browsers

Chrome, Edge, Mozilla Firefox
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Office Phones and Voice Mail

Office Phones and Voice Mail
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Employee Toolkit

Employee Toolkit
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Student Toolkit

Student Toolkit
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Library Articles

Library Articles
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Logon Help - Articles

How to Logon, Change Passwords
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Mobile Phones

Apps, iPad's; Android; iPhone's
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Outlook Web Access (OWA)

Online Email Access through a Web Browser.
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MYCWI

How to Access MYCWI
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Printing

Printer configurations and knowledge.
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Courseleaf

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User Accounts

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Workforce Development

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Tutoring Center

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Web Help Desk/Team Dynamix

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Colleague

This category holds articles for Colleague.
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CWI Virtual Private Network (VPN)

This category covers both Standard and Enterprise VPN topics
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FERPA

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Team Dynamix

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Perceptive Content

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One Stop

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Azure Active Directory

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Purchasing

Category that includes general purchasing procedures for computer hardware/software equipment and misc purchasing.
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Adobe/PDF

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Dual Enrollment/Credit

This category is for Dual Credit/Enrollment student questions and troubleshooting.
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Zoom

This category contains troubleshooting for Zoom.
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Bank Mobile

For questions or issues regarding the Bank Mobile app and website.
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Axiom

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Testing Center

For information about registering and testing in the Testing Center.
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Work From Home

How to setup your CWI laptop to work from home.
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Facilities

Information on facilities building codes etc...
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Accutrack

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Network

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