Details:
Instructors will have pre-defined parameters of how they administer their tests. They can make them available during certain hours of the day, all day or over multiple days. Instructors can also reset tests if something goes wrong or if the window was missed to take the test. This is entirely up to the discretion of the instructor.
Steps to take:
1. Contact your instructor. Your instructor is the only person that can re-open a test for you. Their contact information should be on the class syllabus. If for some reason you are kicked out or unable to complete the test again (besides running out of time) please follow the next steps:
2. Open a ticket by going to helpdesk.cwi.edu and fill out the ticket. (The log in information is the same as your CWI log in)
a) Name of course with the course number (example format: XXXX-101-111)
b) Instructor name
c) Were you using Wi-Fi? Was it at the home, school, or somewhere else?
NOTE:
Wireless connections are not recommended when taking tests. These connections are not as stable as wired connections and loss of connectivity may occur, therefore; loss of your work may also occur.
d) Are you able to plug into your modem or take the test from one of the computers at school?
e) What time of the day were you trying to take the test?
f) Did you have any other programs or applications open while you were taking the test?
NOTE:
The questions may seem odd, but please answer them all - your responses will help us troubleshoot the issue.