Purpose
This guide provides instructions for clearing incorrect or outdated entries from Outlook’s Auto-Complete feature. The steps include removing the entire Auto-Complete list in the Outlook Desktop App (Classic Outlook) and deleting individual email addresses in both Outlook Desktop and Outlook Web App (OWA). Following this process helps ensure that only valid and up-to-date addresses appear when composing new messages.
Process
Classic Outlook
- Open Outlook Desktop App.
- Click on the File tab (top-left corner).
3. In the left pane, select Options.
4. In the Outlook Options window, click Mail.
5. Scroll down to the Send Messages section.
6. Click the Empty Auto-Complete List button
7. Click Yes to confirm this action, then click OK to exit out of the options menu.
Delete Individual Email Address in OWA and Desktop App
1. Create a new email in Outlook.
2. In the "To" box, start typing the email address you are looking to delete.
3. As soon as the complete email address appears as an auto populate, stop typing and move your cursor to the address and to the right of the email address box.
4. You will see an "X" appear in the box. Click on the "X" to clear that email address from the cache.
5. You will need to type in the complete email address manually one more time in order for the correct address to be cached again. Subsequently, the email address will auto populate again.