Body
Purpose
This article provides information about resetting your CWI password using the self-service password reset system and explains the limitations on multiple password resets within the same day. It also covers important steps to take after changing your password to prevent devices using your previous credentials from causing an account lockout.
After changing your CWI password, you must update the saved password on any device or application that uses your CWI credentials. This may include:
- Laptops, tablets, and mobile phones
- CWI email applications
- Devices connected to CWI Wi-Fi
- Other applications or services that have stored your CWI password
Devices or applications that continue using your old password may repeatedly attempt to authenticate and cause your account to become locked.
Important: Five failed login attempts will result in your CWI account being locked for 30 minutes
Process
When using a password reset self-service, such as SSPR (Single Sign-On Password Reset) Article - Everyone - Using Self-Servi..., a user (student, staff, or faculty) may reset their password at any time and unlimited resets, if MFA is configured for the account. Don't know how? Review this KBA: Article - Everyone - Setting up MFA f...
If you find that you have successfully reset your password and then find that the password is no longer working or that you have forgotten it, contact the CWI Help Desk at (208)-562-3444 in order to have your password reset again.