Body
Steps-to-Take:
Before reporting a technical issue to your instructor or Helpdesk, check the following items. This only applies to desktop computers, such as a Dell or Mac, not tablets like iPad or a smart phone.
- Always click “Yes” “Accept” “Continue” “Enable” “I Agree” etc. when your instructor posts presentations or activities for you toaccess.
- Make sure your computer has all of the latest updates from its manufacturer (for example, Microsoft Windows Update or Dell DriverUpdates).
- CWI performs weekly routine maintenance on Blackboard Sunday mornings from 6:00AM to 10:00AM. During thistime,youmayexperienceaslowresponseorbeunabletoconnecttoBlackboardandBlackboardMobile.
Browser
Your Internet browser is the program you use to access the Internet. Examples include Google Chrome or Firefox. Contact your instructor for recommendations on the best browser to use for your class.
Is your pop-up blocker enabled?
You may see a warning in your browser that you must allow pop-ups to view certain content. Disable your pop-up blocker to access blocked pages. You can set up your pop-up blocker to only allow certain sites, such as Blackboard, to use pop-ups. Here’s how to disable the pop-up blocker in the following browsers. Click the following links to access instructions.