Everyone - Problems Accessing CWI Websites on CWI Public WiFi

This article provides steps to connect to the CWI-PUBLIC WiFi network and adjust network settings on Windows devices. It also includes troubleshooting steps for resolving common access issues when using public WiFi.

Purpose

This article provides steps to connect to the CWI-PUBLIC WiFi network and adjust network settings on Windows devices. It also includes troubleshooting steps for resolving common access issues when using public WiFi.

Process

1. Basic Checks

• Restart your device.
• Confirm you are connecting to the correct network: CWI-PUBLIC.
• After entering your username and password, scroll down and accept the Terms of Use on the login page.

 

2. Forget and Reconnect to the Network (Windows 11)

1. Select the Start button → Settings → Network & Internet
2. Click Wi-Fi → Manage known networks
3. Select CWI-PUBLIC
4. Click Forget
5. Reconnect to CWI-PUBLIC and try again

 

3. Run the Network Troubleshooter (Windows 11)

1. Select Start → Settings → Network & Internet → Status
2. Click Network Troubleshooter
3. Select your network adapter
4. Click Next and follow the prompts

 

4. Disable and Re-enable Network Adapter

1. Right-click the Start/Windows icon → select Device Manager
2. Expand Network Adapters
3. Right-click your active network adapter
4. Select Disable device
5. Wait a few seconds, then right-click again and select Enable device
6. Try reconnecting to CWI-PUBLIC

 

5. Reset Network Settings (Advanced)

1. Press Windows Key + R
2. Type cmd and press Enter
3. Run the following commands one at a time:

ipconfig /release
ipconfig /flushdns
ipconfig /renew
netsh winsock reset

4. Restart your computer after running these commands
5. Try connecting again

 

6. Manually Open the WiFi Login Page

If the login page does not automatically appear, copy and paste the appropriate link into your browser:

• Nampa Campus: https://ciscoise03.cwi.edu/
• Ada Campus: https://ciscoise04.cwi.edu/

 

Additional Notes

• Ensure your browser is not using a proxy server.
• Try a different browser if the login page does not load.
• Disable VPNs while connecting to public WiFi.
• Some security software may block captive portal pages—temporarily disable if needed.

 

When to Contact the CWI IT Helpdesk

If you still cannot connect, contact the Helpdesk at:

Phone: 208-562-3444

Online: support.cwi.edu

Email: support@cwi.edu

and include:

• Device type (Windows, Mac, mobile)
• Your location (Nampa or Ada campus)
• Screenshot of any error message (if available)