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1. Locate the two tickets that you need to merge.
• If you search and the tickets you want to merge come up on one screen, then place check marks in the boxes to the left of the tickets under the No. Column.
• If you cannot locate the tickets via a standard search, then another way is to obtain the respected ticket numbers you wish to merge (this may require using another browser to gather the correct ticket numbers.
• Once you have all the ticket numbers you want to merge, go to the Search feature in web help desk and under Basic Search Tab, in the Ticket Number box, add your ticket numbers separated by a comma. Hit Enter/Search and all of the tickets will appear below. Then it is a matter of merging by placing check marks as noted above. (Note; you can merge as many tickets as you like using this method with comma’s separating each ticket).
2. Place check marks in square boxes for both of them.
3. Scroll all the way down, find Merge selected option and click on it.
4. Choose to which ticket you want both merged to and click Merge tickets.
At the top, you should get confirmation text.
