Summary
In some cases when users click on a spam email link and after the email is placed in the spam filter and the user changes their password, there may be users that say they are not receiving any emails. The fix is to check their Outlook Rules and Alerts for a “delete it” rule. If you see such a rule in place, promptly remove it and the user will start receiving emails once again
Body
Steps to take in desktop application:
1. Open Outlook
2. Click on "File" in the top left corner, then on "Manage Rules and Alerts"
3. Select the rule you want to delete, click delete, then click "Apply".
Steps-to-take in Outlook Web Access (OWA):
- Sign into Outlook Web Access (OWA).
2. Once in OWA, click on the gear icon in the top right corner. Search ‘rule’ and select inbox rules.
Select the rule you would like to delete and click the trash can icon. Click Save.
