Summary
In some cases when users click on a spam email link and after the email is placed in the spam filter and the user changes their password, there may be users that say they are not receiving any emails. The fix is to check their Outlook Rules and Alerts for a “delete it” rule. If you see such a rule in place, promptly remove it and the user will start receiving emails once again
Body
Purpose
This guide provides step-by-step instructions for deleting email rules in both the Outlook desktop application and Outlook Web Access (OWA).
Process
Desktop Application
1. Open Outlook
2. Click on File > Manage Rules and Alerts
3. Select the rule to delete, click Delete > Apply.
Outlook Web Access (OWA)
1. Sign into Outlook Web Access (OWA) by navigating to mail.cwi.edu
2. Click on the gear icon in the top right corner.
3. Select Mail in the left panel.
4. Select Rules in the second column.
5. Select the rule(s) you wish to delete and click the down arrow of the rule.
6. Select Delete > OK.
