Everyone - Accessing Email from Home Using a Web Browser

This instructs an individual on what steps to take when trying to access their school or work affiliated email while at home

Purpose

This guide provides instructions on how to log into your CWI email account using mail.cwi.edu, including credential format and multi-factor authentication (MFA) requirements.

 

Process

1. Open a Browser

• Use Chrome, Firefox, or Microsoft Edge.

• Do not use Safari.

• In the address bar, type: mail.cwi.edu.

 

2. Enter Your CWI Email Address

• A Microsoft sign-in page will appear.

• Enter your school-affiliated email address:

  • Students: username@my.cwi.edu

  • Employees (Faculty & Staff, Work-Study): username@cwi.edu

• Example: johnsmith@my.cwi.edu or johnsmith@cwi.edu

 

3. Authentication Prompt

• A sign-in window will appear (the layout may vary depending on your browser).

• Enter your full CWI email address again along with your password.

• These are the same credentials used to log into Canvas, and MyCWI.

 

4. Multi-Factor Authentication (MFA)

• After entering your credentials, you will be prompted to approve the sign-in using the Microsoft Authenticator app or your registered authentication method.

 

5. Approve the Sign-In Request

• Open the Authenticator app (or your chosen MFA method).

• Approve the sign-in request on your device.

 

6. Finalize Sign-In

• Once approved, you may see a “Stay Signed In?” prompt.

• Select Yes (to reduce future logins) or No (if using a shared computer).

• You will then be logged into your CWI email inbox.