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These are the steps to set up a multifactor authentication method to an Outlook account. Usually, this KBA will be used when accessing this account for the first time or after it was reset.

In order to be ready for the new Self-Service Password Reset tool through Entra, users will need to have 2 forms of MFA setup on their account. The purpose of this document is to walk the user through the process of setting up MFA.

This article provides instructions for CWI staff, faculty, and students on accessing Microsoft Copilot, a GenAI tool available for free through your CWI account. It also includes important guidelines on protecting Personally Identifiable Information (PII) when using AI tools.