Note: When you update your CWI password, you will also need to update any computing device that may be using your old password to sign in to CWI apps. These devices include, laptops, tablets and mobile phones. With these devices, you would have some point used them to access your CWI email accounts and or the CWI WIFI. Any apps on your devices that you use to access CWI email and WIFI (and possibly other accesses) that store your passwords must be updated with your newest password or they will continue to attempt to sign in with the old, incorrect password and will inevitably lock your account. ** 5 failed login attempts result in your account being locked out for 30 minutes.
Steps-to-Take:
When using a password reset self-service, such as logonhelp.cwi.edu, a user (student, staff, or faculty) may only reset their password successfully one time per day.
If you find that you have successfully reset your password and then find that the password is no longer working or that you have forgotten it in that same day, you will need to contact the CWI Help Desk at (208)-562-3444 in order to have your password reset again.
In other words, you can only change your password via the logonhelp site once per day. To change your password again within a 24-hour period, you will need to contact the Help Desk.