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This KBA provides a comprehensive guide on clearing browser cache, cookies, and history across different web browsers, including Chrome, Firefox, Edge, and Safari. It explains what cache and cookies are, why clearing them is important, and offers step-by-step instructions for both desktop and mobile users. Additionally, it includes a quick shortcut for Windows users and a troubleshooting section to help resolve common browsing issues.

Here are instructions for the most commonly used browsers to ensure the forms work correctly. Please keep in mind that if you are running an older version of Adobe or your internet browser, you will likely experience compatibility issues.

For best results, always update your browser and Adobe when prompted.

Once you make this change to your browser setting the fillable PDF forms will open automatically.

This instructs an individual on what steps to take when trying to access their school or work affiliated email while at home

This article walks you through the requirements needed to use Blackboard.

Sometimes attempting to view a PDF in the browser brings up a PDF that says, ‘Please wait…’ and never loads the actual PDF content. This happens to certain PDFs on MyCWI as well as outside domains. The fix for this is to change the browser settings so that the PDF downloads and opens with Adobe instead of trying to open with the browsers own PDF viewer.