Everyone - How to Set Up Your Multifactor Authentication Method (MFA)

Purpose

The purpose of this guide is to walk users through setting up Multi-Factor Authentication (MFA) when accessing their CWI Outlook account for the first time. This process is essential for securing account access and must be completed before full use of Outlook and other Microsoft services is available.

Important Notes:

  • These instructions apply only if MFA has not already been configured for the account.

  • Users must know their CWI credentials (email and password).

  • If MFA is already set up or credentials are unknown, please contact the CWI IT Help Desk at 208-562-3444 for assistance.

Process

Step 1: Access Outlook

  1. Go to the CWI Homepage.

  2. Click on Login and select Student Email from the dropdown.

  3. When prompted, enter your CWI email address and password, then click Next.

  4. Microsoft will prompt that "more information is required." Click Next to begin MFA setup.

 

Step 2: Set Up Your Multi-Factor Authentication (MFA) Method

 

Option A: Microsoft Authenticator App (Recommended)

1. Click Next to continue with Microsoft’s default method using the Authenticator App.

 

2. Download the Microsoft Authenticator App from the Apple App Store or Google Play Store.

3. After installing the app, click Next again on your computer.

 

4. A QR code will appear on the screen.

  • Do not scan with your camera.

  • Open the Microsoft Authenticator App, tap the QR code icon, and scan the code.

 

5. You’ll receive a notification on your phone prompting you to enter a verification code. 

6. After entering the code, you’ll receive a confirmation message.

7. You’ll be asked if you want to stay signed in—this is optional.

 

Option B: Phone Number

1. When prompted to use the Microsoft Authenticator App, click "Use a different method" instead.

 

2. Select Phone.

3. Enter a valid phone number where you can receive a text or call.

 

4. Enter the verification code sent to that phone number.

 

5. Upon successful entry, you’ll be congratulated and asked whether to stay signed in.

 

Still need assistance? Contact the IT Help Desk at: 

Phone: 208-562-3444

Email: support@cwi.edu

Online: support.cwi.edu

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