These are the steps to set up a multifactor authentication method to an Outlook account. Usually, this KBA will be used when accessing this account for the first time or after it was reset.
This FAQ shows you how to find your student ID number, or Colleague ID as an employee.
How to Change your Address on your CWI account
How to set up and sign in using a security key
In order to be ready for the new Self-Service Password Reset tool through Entra, users will need to have 2 forms of MFA setup on their account. The purpose of this document is to walk the user through the process of setting up MFA.
This troubleshooting guide will walk you through some of the basic reasons your account gets locked and how to resolve those issues.